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Release Notes for McAfee VirusScan Home Edition Version 7.03, (c) April 2003 Networks Associates Technology, Inc. All Rights Reserved. The McAfee Consumer Products Division, a Networks Associates Company, prepares these notes. The McAfee Consumer Products Division web site is www.McAfee-at-home.com. Thank you for using McAfee VirusScan Home Edition. This Readme file contains important information regarding this release. We strongly recommend that you read the entire document. WHAT'S IN THIS FILE - NF1 New Features - DC1 Documentation - SR1 System Requirements - IN1 Installation - IN2 Testing Your New Installation - KN1 Known Issues - FQ1 Frequently Asked Questions - AD1 Additional Information - CM1 Contacting McAfee Customer Products Division - CT1 Copyright and Trademark Attributions NOTE: A unique identifying code precedes each heading in this file. To jump to a particular heading within the file, copy the three-character code--NA1, for example--from the list above into your text editor's "Find" dialog box, or equivalent, then search for the identifying code to move directly to that heading. IMPORTANT NOTES For information on known issues, refer to the KN1 section. In addition, for issues that have been fixed, refer to the AD1 section. __________________ NF1 - NEW FEATURES - 4240 Scan Engine support. - McAfee SecurityCenter combines a free set of must-have security services with simplified access to McAfeeÆs world-class security products. - Scanning of e-mail attachments, Internet downloads, and protection from malicious ActiveX objects and Java applets are provided by the Automatic File Protection, the VShield on-access scanner. If you disable VShield, then your background scanning is turned off; including scanning of e-mail attachments and file downloads. It is highly recommended that you do NOT disable VShield. Previous versions of VirusScan included separate settings for e-mail, download, and Internet scanning. - HAWK improvements - in addition to MS Outlook, it now supports Outlook Express, Eudora and many other e-mail clients that uses POP/SMTP (does not include Internet based e-mail such as Hotmail). - Script Stopper - detects, alerts you of, and blocks malicious script initiated threats. - Integrated with Windows Explorer - scan files directly from Windows Explorer. - MS Office integration - this product scans MS Word, Excel, and PowerPoint, 2000 or newer before they are opened. - Usability enhancements - includes many UI enhancements to make it easier than ever to keep your computer virus free. - Integrated Firewall Solution VirusScan Home Edition 7.0 adds McAfee Firewall 4.0 to safeguard your PCÆs connection to the Internet. Whether connected via DSL, cable modem, or dial-up; the integrated firewall gives you the powerful tools you need to control the communications into and out of your PC. McAfee Firewall provides Intrusion Detection, color-coded and audible firewall alerts, enhanced graphical display of network activity, and more. __________________ DC1 - DOCUMENTATION McAfee Consumer Products Division provides each of its products with an extensive set of documentation, consisting usually of one or more product guides saved in Adobe Acrobat Portable Document Format (.PDF), and an online help system, whose form can vary, depending on the platform on which the product runs. Acrobat .PDF files are flexible online documents that contain hyperlinks, outlines and other aids for easy navigation and information retrieval. You can also install an Acrobat plug-in file that allows you to read .PDF documents from within your web browser while online. Copies of the product documentation come with the product CD-ROM. A copy of the free Acrobat Reader also comes with the product CD-ROM or is available from the Adobe web site at: www.adobe.com/prodindex/acrobat/readstep.html Most McAfee Consumer products can include a documentation set drawn from these components: NOTE: Not all products will include all listed documents. Consult the User's Guide or Administrator's Guide that comes with your product for a complete list. - A printed Product Guide, which introduces the product, provides installation instructions, outlines product features, and provides a brief overview. In many cases, an electronic version of this guide will also be available on the product CD-ROM or from McAfee Consumer Products Division FTP site in Adobe Acrobat .PDF format. - A User's Guide saved on the product CD-ROM or installed on your hard disk in Adobe Acrobat .PDF format. McAfee Consumer Products Division. User's Guides document all product functions extensively, and discuss how best to use your McAfee software product to accomplish your tasks. - Specialized guides. These can include reference guides, deployment guides, configuration guides, vulnerability guides for intrusion detection software, and other product-specific documentation. - An online help system. Online help gives you quick access to hints and tips about how to use your McAfee software. The format of the online help system for the product will vary; depending on which platform or operating system, you use to run your McAfee product. In most cases, the software will display a Help menu item or link that you can use to start the system. - Some products might also include context-sensitive online help. Right-click buttons, lists or other elements within dialog boxes to see brief, descriptive help topics. - A LICENSE.TXT file. This file outlines the terms of your license to use your Networks Associates product. Read it carefully. If you install a McAfee Consumer Products Division product, you agree to the license terms. - This file contains last-minute additions or changes to the documentation, lists any known behavior or other issues with the product release, and often describes new product features incorporated into incremental product updates. To ask about eligibility for updates, upgrades, registration, or for general questions related to Networks Associates products, please send messages to: custcare@nai.com. _________________________ SR1 - SYSTEM REQUIREMENTS To use McAfee VirusScan Home Edition you need: - Windows 98, Windows Me, Windows 2000 Professional, Windows XP Home Edition, or Windows XP Professional. - Internet Explorer 4.01, Service Pack 2 or higher required; IE 5.01 or later recommended. If you are installing your McAfee software using an installation CD, then a copy of Internet Explorer is provided for you. If you obtained your McAfee software via download, then you can download the latest version of Internet Explorer directly from Microsoft at: www.microsoft.com/windows/ie/default.asp. - 61 megabytes (MB) of hard disk space for a full installation. 55 MB if you do not install McAfee Firewall. - 32 MB of RAM. - An Intel Pentium-class or compatible processor rated at 100 MHz or higher. - CD-ROM drive. - To take full advantage of your McAfee product's Instant Updater feature, you should have an Internet connection, either through your local-area network, or via modem and an Internet service provider. - Wireless Device Synchronization: - PalmPilot Palm III or later - HotSync Manager 3.0 or later - Palm Desktop software - Windows CE/Pocket PC - ActiveSync 3.0 - Symbian EPOC - PsiWin 2.3 or equivalent - For non-Psion EPOC devices û PsiWin 2.3/ - EPOC Connect 5 - Please refer to the "Known Issues" for a list of third party programs McAfee VirusScan Home Edition is not compatible with. __________________ IN1 - INSTALLATION Please uninstall older versions of McAfee VirusScan and its features before you install this product. If the Setup program detects an older version of McAfee VirusScan or McAfee Firewall, you will be prompted to exit Setup and uninstall the older programs. After uninstalling the older programs, you can restart Setup. To install McAfee VirusScan: - (1) If your computer runs Windows 2000 Professional or Windows XP (Home or Professional), log on to your system as a user with administrative rights. You must have administrative rights to install this software on your system. - (2) Insert the McAfee VirusScan CD into your computerÆs CD-ROM drive. If an the Autorun Installation menu does not automatically display, go to Step 3. Otherwise, skip to Step 4. - (3) Use the following procedure if the Autorun installation menu does not display, or, if you obtained your software via download at a McAfee web site. - From the Windows Start menu, select Run. The Run dialog box displays. - Type <X>:\SETUP.EXE in the Run dialog text box, and click OK. Here, <X> represents the drive letter for your CD-ROM drive or the path to the folder that contains your extracted VirusScan files. To search for the correct files on your hard disk or CD-ROM, click Browse. - (4) Before proceeding with the installation, Setup first checks to see whether your computer is already running the Microsoft Windows Installer (MSI) utility running as part of your system software. - If your computer runs Windows XP, Windows Me, or Windows 2000, MSI already exists on your system. If your computer runs an earlier Windows release, you may still have MSI in your computer if you previously installed other software that uses MSI. In either of these cases, Setup will display its first wizard panel immediately. Skip to Step 5 to continue. - If Setup does not find MSI or an earlier version of MSI is installed in your computer, it installs files necessary to continue the installation, then prompts you to restart your computer. Click Restart System. When your computer restarts, Setup will continue from where it left off. - (5) Refer to steps displayed on the Installation Wizard to complete your installation. ________________________________________ ** Additional Installation Information** - OEM Installation: Use the steps below to install VirusScan. Note: These steps prevent insert disk #1 messages from displaying. - Copy the VirusScan installation files from the installation CD to a network location or local hard disk. - Install VirusScan. - Delete the installation files. - When installing the VirusScan MSI, use the following command: MSIEXEC /I <Path to VirusScan MSI> /QN FASTOEM=1 MEDIAPACKAGEPATH=<Path to VirusScanMSI location> Example: msiexec /i d:\vsc\vsc.msi /qn FASTOEM=1 MEDIAPACKAGEPATH=\vsc\ _______________________________ IN2 - TESTING YOUR INSTALLATION The EICAR Standard AntiVirus Test File is a combined effort by anti-virus vendors throughout the world to implement one standard by which customers can verify their anti-virus installations. 1. To test your installation, copy the following line into its own file, then save the file with the name EICAR.COM. X5O!P%@AP[4\PZX54(P^)7CC)7}$EICAR-STANDARD-ANTIVIRUS-TEST-FILE!$H+H* 2. The file size will be 68 or 70 bytes. 3. Next, start your anti-virus software and allow it to scan the directory that contains EICAR.COM. When your software scans this file, it will report finding the EICAR test file. Note: This file is NOT A VIRUS. Delete the file when you have finished testing our installation to avoid alarming unsuspecting users. __________________ KN1 - KNOWN ISSUES - Using VirusScan with Eudora If HAWKÆs pattern matching capability detects mass outgoing e-mail traffic, you will be presented with multiple and concurrent alert messages. This behavior is normal due to the manner in which Eudora transmits outgoing e-mail messages. - Previous version settings not retained. If you are upgrading to McAfee VirusScan 7.0 from an older version of this product (6.0 or older), the Setup program does not retain the settings from your previous versionÆs installation (e.g., scan settings). We therefore recommend that if you want to customize your VirusScan settings to suit your needs that you do so at your earliest convenience. - The Firewall Network Traffic monitor displayed on the VirusScan Home page does not function as an integrated component if you install McAfee VirusScan with an older version of McAfee Firewall (3.0 or older). All other features related to the individual programs will continue to function properly. - McAfee VirusScan is not currently compatible with Autodesk software. For additional information, please visit us at www.mcafeehelp.com. - Microsoft ActiveSync will generate the following VirusScan HAWK Alert window popup: "HAWK has detected a script attempting to perform actions that are potentially hostile and could harm you computer. A script executes a group of commands without user intervention. Script File: C:\Program Files\Microsoft ActiveSync\WCESMgr.exe This script is attempting to call the GetDefaultFolder method which GetDefaultFolder Method. Do you want to allow this script to run?" Workaround: *** This is not a harmful script and you can allow this script to run. *** - If you install McAfee VirusScan 7.0 and then install an older version of any McAfee product, uninstalling McAfee VirusScan 7.0 may corrupt and render the older McAfee product ineffective. The older McAfee products affected are as follows: - McAfee Firewall 3.x and older - McAfee Internet Security 4.x and older - Internet Guard Dog 3.0 and older - McAfee QuickClean 2.x and older - McAfee Uninstaller 6.5 and older To remedy this problem: 1. Uninstall the older McAfee product. 2. Restart your computer. 3. Reinstall the older McAfee product. - Installation / uninstallation issues: - Uninstallation does not remove all Registry entries - VirusScan 3.X must be manually uninstalled before installing this VirusScan 7.0 - Important Information Regarding Windows XP Migration: Upgrading your computer's operating system from any version of Windows to Windows XP causes all McAfee products installed before migration to become disabled after migration to Windows XP. You will be made aware of this issue as you make your first attempt to start a McAfee product (after migration) - you will be instructed to reinstall the product. Therefore, you will need to uninstall all McAfee products and reinstall using your installation CD or the software obtained from McAfee via download. Please note, you can uninstall this product before or after upgrading to Windows XP. - To remove this program from your computer; to repair your installation; or to change its installation configuration, you must log in to your computer with a user-id that has administrative rights if your computerÆs operating system is Windows 2000 Professional or Windows XP [Home or Professional]. - Windows XP installation issues: When you install a program on your Microsoft Windows XP-based computer, you may receive an error message similar to the following: Error 1606. Could not access network location <Common Administrative Tools>.All users\. This behavior can occur if there is an incorrect setting in the following registry entry: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\Common Administrative Tools Use these steps to resolve this behavior: Caution: Incorrectly editing the registry may severely damage your system. Before making changes to the registry, you should back up any valued data on your computer. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe. (1) Click Start, and click Run. (2) In the Open box, type regedit, and click OK. (3) Locate and click (highlight) the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders (4) In the right pane of the Registry Editor window, double-click Common Administrative Tools. (5) In the Value data box of the Edit String dialog box that displays, type the following line, and then click OK: %ALLUSERSPROFILE%\Start Menu\Programs\Administrative Tools (6) On the File menu, click Exit to quit Registry Editor. (7) Restart the computer. - As VirusScan performs an on-demand scan of compressed archive (e.g., .zip file) the VirusScan scan engine traverses and scans all files included in the compressed archive. However, the VirusScan Summary detail reports each compressed archive scanned as one file scanned. - If the text displayed on the Autorun image is illegible; or appears in an unrecognizable font, then there may be too many fonts installed in your computer. NOTE: The Autorun image presents you with an on-screen installation menu after you insert the McAfee installation CD into your computerÆs CD-ROM drive. To install this product, from your Windows Desk top, right-click My Computer and select Browse. Locate the following program file: <x>:\vsp\setup.exe. Here X represents the drive letter of your computerÆs CD-ROM drive. Double-click setup.exe to install McAfee VirusScan. Refer to the steps displayed on the Installation Wizard to complete your installation. - Installation of VirusScan on a computer with a Windows 2000 o/s and Adaptec DirectCD 4.0 or earlier will cause your computer to enter an endless shut-down and re-start loop - immediately upon your first attempt to restart your computer. To prevent this incident from occurring, do one of the following: A. Install Adaptec DirectCD 5.01 or later before installing McAfee VirusScan. B. Refer to the steps below to correct the problem. - As your computer attempts to restart, switch to SAFE MODE of start-up. - Access the Windows control panel and double-click the VirusScan icon. - Select the Services tab and clear the "Load on startup" check box. Click OK. - Restart your computer normally. - Install Adaptec DirectCD 5.01 or later. - After you have installed DirectCD 5.01, access the Windows control panel and double-click the VirusScan icon. Select the Services tab and check the "Load on startup" check box. Click OK and restart your computer. - VirusScan's VShield on-access scanner (OAS) by design - does not identify infected files compressed into zip archives until the user extracts the files from the archive. - Users of PSION devices upgrading their computer's operating system to Windows 2000 or Windows XP require PsiWin v2.3.3 (or higher) to connect with their wireless device. The latest version of this software is available at: http://www.psion.com" - Insufficient Drive Space messages: Free drive space, in addition to the amount described under "System Requirements - MB of hard disk space", must be available to run Setup and install your McAfee product. The amount of additional space depends upon your computer's Operating System and its configuration. If, during setup, you receive an "insufficient drive space" message, exit setup and remove unnecessary files from your computer. Re-start Setup. Perform these steps as necessary until you do not receive an insufficient drive space message." - Safe & Sound is only available for Windows 98, and Windows Me. For more information about Safe & Sound please refer to on-line help or your Product Guide. - Disk defragmentation programs move files to maximize hard disk efficiency. If you have the VShield scanner, the VirusScan application, or another application active during a disk defragmentation operation, your defragmentation program might tell you that it cannot find the active application files. This is normal and does not mean that the files do not exist. To avoid error messages like this, close all open applications and disable the VShield scanner, then run your disk defragmentation operation again. NOTE: Please be sure to disconnect from the Internet before you disable VirusScan. - VirusScan 7.0 will not correctly interpret the settings saved in older .VSC files. VirusScan 4.0.3 or older .VSC files are not recognized by version 7.0. - The System Restore functionality in Windows Millennium Edition preserves all deleted files. As a result, if you select "Delete" as the scannerÆs response to detecting an infection, the file is not actually deleted, but moved to the _Restore folder, from which the VirusScan software cannot delete it. Microsoft refers to this condition in an article located at the following URL: http://support.microsoft.com/support/kb/articles/Q263/4/55.ASP. - When multiple users are used in a Windows 2000 or Windows XP [Home or Professional] system, the user has the ability to secure folders located on an NTFS-formatted drive. These secured folders cannot be scanned by any user other than its owner, or those authorized by the owner, with VSC. To scan these folders, the owner or authorized user of the folder, must log on and execute the scan. - Instant Updater is unable to determine the actions performed by the user after downloading a product upgrade. Product upgrades consist of patches and bug fixes, etc; and do not include incremental DAT's (virus definition files). The upgrade process runs using a program that applies an upgrade independently of McAfee's Instant Updater tool. As such, Instant Updater's summary screen displays the same result: "successful" message, regardless of whether the user completes the upgrade process or not. - Scenario: An attempt to update a McAfee product using Instant Updater returns the following error message: "Instant Updater was unable to communicate with the server. Please try again later. (-202)." This message displays in response to one of the following events: - The McAfee server is busy or not available. Solution: Try again later. - Instant Updater was unable to communicate with the server due to no Internet connection. Solution: Verify your computer maintains an Internet connection. If you are not connected, reconnect and try again. - Instant Updater not properly installed. If the following error message displays: Error -103 (Instant Updater is not properly installed), please download and install Microsoft's updated XML parser. You can find the MSXML Parser 3.0 Service Pack 2 Release update at the following location (you can copy and paste this URL into the address bar of your Internet browser): http://msdn.microsoft.com/downloads/default.asp?url=/downloads/sample.asp?url=/MSDN-FILES/027/001/772/msdncompositedoc.xml&frame=true If you continue to receive -103 errors after applying this Microsoft patch, the update may not have registered a file correctly. Therefore, please try the following: (1) From the Windows task bar, select Start > Run (The Run dialog displays). (2) In the Run dialog type the following: regsvr32 "%SystemRoot%\System32\msxml3.dll" NOTE: %SystemRoot% is a variable that refers to the default Windows\system directory. Windows 98/ME - Substitute c:\windows\system for '%SystemRoot%/System32' (3) Click OK. You should receive a message that the DllRegisterServer succeeded. If you continue to receive -103 errors, please contact technical support. - AOL stops responding after updating. After you update this product, Instant Updater may prompt you to restart your computer. If you click "Yes" to restart your computer now and your computerÆs default browser is AOL, you may experience situations where your computer does not shut down. If you experience this situation, simply restart your computer to apply the updates. _______________________________ FQ1 - FREQUENTLY ASKED QUESTIONS Regularly updated lists of frequently asked questions about McAfee products are also available on the Networks Associates web site, on CompuServe, and on America Online. Q: I am installing new software on my computer, and the manual recommends disabling any anti-virus software. How do I disable the VShield scanner without uninstalling it? A: If you are running the VirusScan software on a Windows 2000 or Windows XP system, you must first log into your system with administrative rights, then follow the steps outlined below in order to disable the VShield scanner. If you are running the software on a Windows 98 or Windows Me system, you can follow these steps immediately: - Right-click the VShield icon located in your system tray next to the system clock, then choose "disable VirusScan" from the shortcut menu. VShield asks you if you are sure you want to disable background scanning. Click Yes. - After you install your new software, you can reactivate the VShield scanner by double-clicking the VirusScan Central shortcut on your desktop, or from the Windows Start menu select Start > Programs > McAfee > McAfee VirusScan. When you are prompted to load VShield, click Yes. Lastly, you can right-click the VShield icon located in the system tray and select "Launch McAfee VirusScan." Q: I've activated the VirusScan software's heuristic scanning option, and now it identifies some viruses as "unknown." Why? A: The heuristic scanning feature looks for "virus-like" characteristics in the files it scans. When it finds a sufficient number of these characteristics, the program concludes that the file is infected. This powerful technique allows the program to discover viruses that are so new that they do not yet have names or identities. The program will, however, identify viruses by name when they match its list of known viruses. Q: When it detects an infection in files compressed in .CAB or ZIP-SFX format, why doesn't the VirusScan program clean, delete, or move the files? A: Because files compressed in .CAB and ZIP-SFX formats can include a Microsoft Authenticode certificate, altering the files can render them unusable. To avoid this possibility, the program does not clean, delete, or move infected files compressed in .CAB or ZIP-SFX format. McAfee recommends that you decompress any infected files compressed in these formats, then run your scan operation again to clean the uncompressed files. Q: The VirusScan software detected a virus on my system, but it is not one of the default files listed in its Program Extensions dialog box. Therefore, I suspect it might be a false detection. What can I do to verify a detected virus? A: If you suspect a false detection on a non-executable file, run SCAN.EXE, the VirusScan command line scanner, to verify the infection. If the VirusScan application detects a virus and SCAN.EXE does not, download the latest .DAT file update, then scan your system again. If the VirusScan application still detects a virus that you suspect is a false detection, please report the issue to Networks Associates technical support. Q: Can I update McAfee data (.DAT) files to detect new viruses? A: Yes. To perform this task, select "Check for a VirusScan update" from the Task list located on the VirusScan Home page. Or, select "Other tasks" and click McAfee Instant Updater. RESULT: Instant Updater starts and queries our updating servers. If the results of the query reveal that there is an update to your DAT files available, you can direct Instant Updater to download and apply the updates to your DATs. You can also go to www.mcafee-at-home.com and download the latest superDAT update utility. Q: Why are additional extensions added to the User Specified Files list? A: As the McAfee Anti-Virus Emergency Response Team (AVERT) finds viruses that can infect new file types, it adds new extensions to the default extensions list to enhance security. For instance, new viruses can infect Microsoft Office binder files, so the default extensions list now includes the file extension for these binder files so that VirusScan will examine them for viruses. Q: I'm running Microsoft Exchange Client 5.0, and the icons that tell me that the VirusScan application can run a scan operation from thin Exchange aren't showing on my toolbar. Why? A: Because of a limitation in Microsoft Exchange Client v5.0, the two Exchange On-Demand scan icons will not appear in the Exchange toolbar. Consult your Exchange documentation to learn how to place these icons onto the toolbar. Q: I'm running Microsoft Office 2000, and the VirusScan icons that let me configure and run scan operations aren't showing anywhere in my Outlook 2000 toolbar. Are they hidden? A: By default, Microsoft Office hides icons that you have not used in a long time. To see the icons, click the arrows at the far right of the Outlook toolbar. Q: I have a .VSC settings file I used with the last VirusScan version I had on my system. Can I still use this file with this VirusScan release? A: No, this VirusScan version does not interpret some of the settings in earlier .VSC file versions in the same way, so earlier files will not work correctly. McAfee recommends that you create and save your settings in a new .VSC file for use with this version. ____________________________ AD1 - ADDITIONAL INFORMATION - How to re-enable the on-access system scanner (OAS) not loaded alert message. The OAS alert message displays as you start the VirusScan Home page while the OAS is not running. If you click Yes or NO and check the "Do not display this message in the future" check box, you disable this alert message. Currently, the VirusScan user interface does not provide you with a systematic method to re-enable this alert message. If you want to re-enable the OAS alert message, do the following: - Using Windows explorer, browse to this file: c:\Progam Files\McAfee\McAfee VirusScan\Odsex.vsc. - Open Odsex.vsc using a text-editing program such as Windows Notepad. - Under the General section, change bAskEnableOas=0 to bAskEnableOas=1 (change the 0 to 1). - Close and Save your changes to odsex.vsc. - McAfee VirusScan Home Edition no longer supports Windows 95 and Windows NT Workstation operating systems. - Trial and evaluation versions of McAfee VirusScan may not include McAfeeÆs personal Firewall solution with the software package. - A task can now be edited by double-clicking the task. - ScanPM.exe is a scanning tool used for 16-bit and 32-bit environments. It provides you with a full set of scanning options for 16-bit and 32-bit protected-mode DOS environments. The path to this program is: c:\Program Files\Common Files\Network Associates\VirusScan Engine\4.0.xx\ScanPM Double-click ScanPM to start the program. The Command Line window displays. Example 1: To view all options, from the command line enter: c:\progra~1\common~1\networ~1\viruss~1\4.0.xx\scanpm /? Please note, the "/" followed by a command to start a specific task. To view all available tasks type the command exactly as it appears above. Example 2: To Scan your c:\drive, from the command line enter: c:\progra~1\common~1\networ~1\viruss~1\4.0.xx\scanpm c: - After installing this product, the default updating setting for Instant Updater is Auto Update. Auto Update exclusively updates your virus signature files and virus-scanning engine. Instant Updater does not automatically upgrade your product. - Some updates may require you to restart your computer in order for the updates to go into effect. If prompted to restart your computer, please do so at a suitable time. - If a virus is detected in the Windows "System Volume Information" folder, and your computers operating system is Windows 2000 or Windows XP {Home and Professional), then you will not be able to perform cleansing actions to an infected file(s) unless you are logged in as a user with administrative rights for the folder/directory. ______________________________________________ CM1 - CONTACTING MCAFEE CUSTOMER PRODUCTS DIVISION - USA Customer Service Customer Service Network Associates Inc. 5000 Headquarters Drive Plano, TX 75024 Phone: (972) 963-8000 e-mail: Cust_Care@Nai.com - International Customer Service International McAfee Customer Service Laan van de Leeuw 7324 BD Apeldoorn The Netherlands e-mail: single_user_europe@nai.com - Technical Support For agent-assisted support, please visit www.mcafeehelp.com. Our support web site offers 24-hour access to solutions to the most common support requests in our easy- to-use 3-step Answer Wizard. Additionally, you may use our advanced options that include a Keyword Search and our HelpTree which were designed with the more knowledgeable user in mind. If you cannot find a solution to your problem, you may also access our 24-hour FREE Chat Now! and e-mail Express! options. Chat and E-mail will enable you to quickly reach our highly qualified support engineers, through the Internet, at no cost. You can obtain Phone support information from our self-help web site at: www.mcafeehelp.com. Disclaimer: Time and telephone numbers are subject to change without prior notice. - Sales United States Retail (Home User) Sales - Phone: (801) 772-1891 United Sates Corporate Sales - Phone: (888) VIRUS NO - FOR REPORTING PROBLEMS If you find any feature that does not appear to function properly on your system, or if you believe this application would benefit greatly from an enhancement, please contact the McAfee Consumer Products Division. Our web site is www.mcafee-at-home.com. To provide the answers you need quickly and efficiently, McAfee Consumer Products Division technical support staff needs information about your computer and software. Please have this information ready when you call or e-mail: - Program name and version number - Computer brand and model - Any additional hardware or peripherals connected to your computer - Operating system type and version numbers - Network name, operating system, and version - Network card installed, where applicable - Modem manufacturer, model, and bits-per-second rate, where applicable - Relevant browsers or applications and their version numbers, where applicable - How to reproduce your problem: when it occurs, whether you can reproduce it regularly, and under what conditions - Information needed to contact you by voice, fax, or e-mail - FOR PRODUCT UPGRADES In addition to McAfee Consumer Products Division, Networks Associates has a worldwide range of partnerships and reseller relationships with hundreds of independent vendors, each of which can provide you with consulting services, sales advice, and product support for Networks Associates software. To find a reseller near your location, see the RESELLER.TXT file located on your product CD- ROM or installed on your hard disk. For assistance in locating a local reseller, you can also contact Networks Associates Customer Service. - VIRUS DEFINITION RENEWAL McAfee VirusScan includes twelve (12) months of free virus protection updates obtained using Instant Updater. Renewal subscriptions are available at a cost of $9.95 USD or 10,95 EUR per year. (Prices subject to change without notice.) Eleven months after registering your McAfee product, Instant Updater will prompt you to renew your virus protection subscription. You must renew your subscription in order to update your virus protection. Your product will continue to function if you do not renew your subscription. - NETWORKS ASSOCIATES/MCAFEE CONSUMER PRODUCTS BETA SITE To test pre-release software and obtain update files, including virus definition (.DAT) files, visit the McAfee Consumer Products beta site at www.mcafeeathome.com/beta. You will have access to Public Beta and External Test Areas. Your feedback will make a difference. - AVERT ANTI-VIRUS RESEARCH SITE To see the latest information about emerging virus threats, submit samples of potentially infected files, and download updated scanning engine files, EXTRA.DAT files, and similar anti-virus software for testing, visit the AVERT research site at: www.avertlabs.com. _______________________________________________ CT1 - COPYRIGHT AND TRADEMARK ATTRIBUTIONS COPYRIGHT (c) 2003 Networks Associates Technology, Inc. All Rights Reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form or by any means without the written permission of Networks Associates Technology, Inc., or its suppliers or affiliate companies. To obtain this permission, write to the attention of the Network Associates legal department at: 3965 Freedom Circle, Santa Clara, California 95054, or call +1-972-308-9960. TRADEMARKS Active Security, Active Security (in Katakana), ActiveHelp, ActiveShield, AntiVirus Anyware and design, Bomb Shelter, Certified Network Expert, Clean-Up, CleanUp Wizard, CNX, CNX Certification Certified Network Expert and design, CyberCop, CyberCop (in Katakana), CyberMedia, CyberMedia UnInstaller, Design (stylized N), Disk Minder, Distributed Sniffer System, Distributed Sniffer System (in Katakana), Dr SolomonÆs, Dr SolomonÆs label, Enterprise SecureCast, Enterprise SecureCast (in Katakana), EZ SetUp, First Aid, ForceField, GMT, GroupShield, GroupShield (in Katakana), Guard Dog, HelpDesk, HomeGuard, Hunter, ISDN TEL/SCOPE, LANGuru, LANGuru (in Katakana), M and design, Magic Solutions, Magic Solutions (in Katakana), Magic University, MagicSpy, MagicTree, McAfee, McAfee (in Katakana), McAfee and design, MultiMedia Cloaking, Net Tools, Net Tools (in Katakana), NetCrypto, NetOctupus, NetScan, NetShield, NetStalker, Network Associates, NetXray, NotesGuard, Nuts & Bolts, Oil Change, PC Medic, PC Medic 97, PCNotary, PGP, PGP (Pretty Good Privacy), Pretty Good Privacy, PrimeSupport, Recoverkey, Recoverkey û International, Registry Wizard, ReportMagic, RingFence, Router PM, SalesMagic, SecureCast, Service Level Manager, ServiceMagic, SmartDesk, Sniffer, Sniffer (in Hangul), SniffMaster, SniffMaster (in Hangul), SniffMaster (in Katakana), SniffNet, Stalker, SupportMagic, TIS, TMEG, TNV, TVD, TNS, Total Network Security, Total Network Visibility, Total Network Visibility (in Katakana), Total Service Desk, Total Virus Defense, Trusted Mail, UnInstaller, Virex, Virus Forum, ViruScan, VirusScan, WebScan, WebShield, WebShield (in Katakana), WebSniffer, WebStalker, WebWall, WhoÆs Watching Your Network, WinGauge, Your E-Business Defender, ZAC 2000, Zip Manager are registered trademarks of Network Associates, Inc. and/or its affiliates in the US and/or other countries. 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